Returns & Exchanges
At DPadOnlineNBTX, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Package Your Items
Securely place the garments in their original packaging, ensuring all tags are intact and the packing slip is included.
3
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing